Last Updated: June 12, 2025

Your data is important to us at Freak Ltd. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy. We may update this policy periodically, and we encourage you to review it regularly to stay informed about how we are protecting your information.
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‍1. Who We Are
‍Freak Ltd (referred to as "Freak," "we," "us," or "our") is a company registered in England with company number 09308352.Our registered address is 22 Ash Avenue, London, England, SE17 1HS. For data protection queries, you can contact us at info@wearefreak.com.
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‍2. The Data We Collect About You
‍Personal data means any information relating to an identified or identifiable natural person. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

2a. Identity Data: Includes first name, last name, job title.

2b. Contact Data: Includes email address, postal address, telephone numbers.

2c. Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2d. Usage Data: Includes information about how you use our website, products, and services.

2e. Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2f. Application Data: If you apply for a job with us, this may include your CV, cover letter, employment history, education, and other information relevant to your application.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences
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‍3. How Your Personal Data is Collected

Direct interactions: You may give us your Identity, Contact, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

3a. Enquire about our products or services.

3b. Create an account on our website (if applicable).

3c. Subscribe to our newsletter or other publications.

3d. Request marketing to be sent to you.Enter a competition, promotion, or survey.Apply for a job.Give us feedback or contact us.

‍Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our separate Cookies Policy for more details.

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‍4. How We Use Your Personal Data and Our Lawful Basis
‍We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

4a. Where we need to perform the contract we are about to enter into or have entered into with you. For example, to provide you with services you have requested.
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4b. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes improving our website, products, and services, and for marketing purposes.
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4c. Where we need to comply with a legal obligation. For example, keeping records for tax purposes.
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4d. Where we have your explicit consent to do so. You have the right to withdraw consent at any time by contacting us.
                                                                                                                                                                                                           
The information we collect can be broadly categorised as follows:
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4e. Information you provide: This includes information you give us when you make enquiries through our website, communicate with us via telephone, post, or email, subscribe to our newsletters, or when you apply for a job with us. This could include your name, job title, contact details (e.g., email address, telephone number, postal address), and any information relevant to your job application (e.g., CV, cover letter, employment history).

4f. Information collected automatically: When you visit our website, we automatically collect certain data about your device and your Browse actions. This information helps us understand how you use our site, improve navigation, and enhance content. This includes your IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths. This data is collected through cookies and similar technologies.
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‍5. How We Use Cookies
‍Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following types of cookies:

5a. Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

5b. Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

5c. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

5d. Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.

We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We will obtain your explicit consent for the use of non-essential cookies when you first visit our website via a cookie banner. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

For more detailed information on the cookies we use and the purposes for which we use them, please refer to our dedicated Cookies Policy.
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‍6. Disclosure of Your Personal Data
‍We may share your personal data with the parties set out below for the purposes described in this Privacy Policy:

6a. Internal Third Parties: Other companies within the Freak group acting as joint controllers or processors and who provide IT and system administration services.

6b. External Third Parties:
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i.Service providers acting as processors who provide IT and system administration services (e.g., website hosting, email providers).

ii. Professional advisors acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

iii. HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

6c. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and data processing agreements.

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

7. International Transfers
‍We store your data on secure servers located within the European Economic Area (EEA) and the UK.

If we ever transfer your personal data outside the UK or EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

7a. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK Government.

7b. Where we use certain service providers, we may use specific contracts approved by the European Commission or UK Government which give personal data the same protection it has in the UK/EEA.

7c. Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Data Privacy Framework which requires them to provide similar protection to personal data shared between the EU and the US.

8. Data Security
‍We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These measures include:

8a. Encryption: Using encryption technologies to protect data during transmission and storage.

8b. Access Controls: Restricting access to personal data to only those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8c. Secure Servers: Storing your data on secure servers with robust firewalls and intrusion detection systems.

8d. Regular Security Audits: Performing regular assessments and reviews of our security practices.

8e. Password and Username Controls: Access to certain areas or accounts may be password and username controlled.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention
‍We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, by law we have to keep basic information about our customers (including Contact, Identity, and Financial Data) for six years after they cease being customers for tax purposes.

In some circumstances, you can ask us to delete your data: see "Your Legal Rights" below for more information.

10. Your Legal Rights
‍Under UK GDPR, you have the following rights concerning your personal data:

10a. The right to be informed: You have the right to be informed about how your personal data is collected and used (which is the purpose of this Privacy Policy).

10b. The right of access: You have the right to request a copy of the personal data we hold about you.

10c. The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

10d. The right to erasure ("the right to be forgotten"): You have the right to request that we delete your personal data in certain circumstances.

10e. The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

10f. The right to data portability: You have the right to request that we transfer your personal data to you or to another organisation in a structured, commonly used, machine-readable format.

10g. The right to object: You have the right to object to the processing of your personal data in certain circumstances, particularly where we are relying on legitimate interests or direct marketing.

10h. Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into or performing a contract, or authorised by law, or based on your explicit consent.

If you wish to exercise any of these rights, please contact us at info@wearefreak.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

‍11. Children's Privacy
‍Our website is not intended for children under the age of 13, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

‍12. Third-Party Links
‍Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

‍13. Changes to This Privacy Policy
‍We keep our Privacy Policy under regular review. Any changes we make to our Privacy Policy will be posted on this page. We may also notify you by email if the changes are significant.

‍14. Contact Us
‍‍If you have any questions about this Privacy Policy, our data practices, or if you suspect any misuse, loss, or unauthorised access to your data, please contact us:
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Email: info@wearefreak.com
Address: 22 Ash Ave, London SE17 1HS
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‍15. Complaints
‍‍You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.